Cancellation and Refund Policy – Motoshare China

Welcome to motoshare.com.cn – China's trusted platform for discovering and booking bike and car rentals across China. We connect customers with local vehicle rental service providers to make the booking process seamless, transparent, and convenient.

Before using our services, please carefully read our Cancellation and Refund Policy, especially tailored for our users in China.

1. About motoshare.com.cn

motoshare.com.cn is a third-party online platform that connects users with independent rental service providers in China. We do not operate, own, or manage any rental vehicles. All rental payments, cancellations, and refunds are strictly handled between the customer and the respective provider.

• We do not accept payments on behalf of any vendors.
• We do not process refunds or manage cancellations.
• Our role is limited to facilitating vehicle discovery and booking.

2. Vehicle Rental Cancellation Policy

Cancellation policies vary by rental provider. As motoshare.com.cn does not handle payments, customers must contact the vendor directly to request a cancellation or modification of their booking.

• Always confirm cancellation terms with the provider before booking.
• We do not influence or guarantee any cancellation terms or refunds.

3. Refund Policy in China

All refund requests must be made directly with the rental provider. motoshare.com.cn does not collect fees and is therefore not liable for issuing refunds.

• Refund eligibility depends on the vendor’s policy.
• Customers must settle refund disputes directly with the provider.

4. Vendor Verification Guidelines

To ensure a safe and reliable vehicle rental experience in China, we recommend verifying the legitimacy of rental service providers before confirming any booking:

• Check vendor ratings, reviews, and business licenses.
• Ensure all cancellation and refund terms are clearly documented.

5. Dispute Disclaimer

motoshare.com.cn is not liable for disputes arising from cancellations, refunds, or payment issues between customers and vendors. We do not intervene or mediate financial disagreements.

• Disputes must be resolved directly with the rental company.
• We are not responsible for fraud, miscommunication, or service issues.

6. Tips for a Safe Booking in China

To enhance your vehicle rental experience across China, we suggest the following best practices:

• Discuss cancellation terms with the provider before booking.
• Confirm all policies in writing or through official communication.
• Keep receipts, booking confirmations, and chat/email records.

7. Payment Disclaimer

motoshare.com.cn does not process any monetary transactions. All payments, including rental fees, deposits, and refunds, are solely managed between the user and the provider.

• We do not handle payments, deposits, or chargebacks.
• Our service is free for users seeking bike and car rentals in China.

8. Policy Updates

We may update our Cancellation and Refund Policy to reflect operational or regulatory changes in China. All updates will be published on this page. By continuing to use motoshare.com.cn, you accept the revised terms.

9. Contact Information

If you have questions about our policy, please contact us via the official support form on motoshare.com.cn. However, for booking-specific issues such as cancellations or refunds, please reach out directly to your selected rental provider.